QBQ Training

QBQ! Question behind the Question enables organizations, teams, and people to:

Boost morale Adapt to change Enhance communication Increase productivity

Foster creativity Develop people Build effective teams Solve problems

QBQ! Achieving Excellence by Practicing Personal Accountability can be done in the way of:

• Conference setting
• On-site Corporate Training
• As a complete training and development system designed for in-house implementation

Corporate Training:

Gain the competitive edge with QBQ! Sessions in your organization :

Improve Leadership and Alignment More Effective Communication Better Teamwork Increase Sales Higher Customer Service

Self-Motivated Employees Change Management Improve Your Culture Initiate for Growth

Who needs QBQ:

All Employees Customer Service Reps Project Managers Administration Staff, Technicians Warehouse Workers and Drivers Associations

Business Owners Executive Teams Managers and Supervisors Sales and Account Executives

Course Outline

Sessions are developed to meet the needs of management and employees while at the same time positively impacting both clients and profit.

Session I: QBQ! A Tool for Leaders at All Levels– Defining the QBQ!, understanding leadership, two myths of personal accountability, a picture of personal accountability, the power of choice, our leadership role, eliminating stress.

Session II: The “How To” of the QBQ! – The QBQ! Guidelines, eliminate complaining, stop the blame game, defeating procrastination, how leaders view problems, the foundation of teamwork, the value of action - the language of Personal Accountability

Session III: Personal Accountability in Action– Adapting to change, the essence of learning, the cornerstone of leadership, understanding communication, the power of serving others, Personal Accountability - a timeless message

Session IV: QBQ! Creativity and Integrity – Careers require ownership, true creativity, the cost of organizational politics, characteristics of achievers, the cornerstone of success: belief, common gaps of integrity, an integrity test

The Participant: A 56-page, visually stimulating and easy-to-use content handbook to be completed during the instructional time, two audio CDs containing the entire training system soundtrack, a QBQ! pad and pen, and the book QBQ! The Question Behind the Question by John G. Miller